FAQ’s

How can I make a payment for my order?

You can securely pay with VISA, MasterCard, American Express, AMEX, Discover, Maestro, Union Pay, Apple Pay, Google Pay, and Shop Pay. Our checkout process is SSL-encrypted to ensure your peace of mind.

What if I love a product but am unsure of the correct size?

Use our size chart to determine your fit. Still unsure? Email us at genuineleatherfinds@gmail.com, and our support team will guide you personally.

Can I get a custom fit if none of the standard sizes work for me?

Absolutely! Choose “Made to Measure” and enter your body measurements. If you don’t have them yet, select “I’ll provide measurements later via email.” Our team will follow up with guidance on how to measure.

How long will it take to receive my order?

Standard orders are shipped within 10 business days (max 20).
Prime items are shipped the next business day.
Made-to-measure orders are dispatched in 2–3 weeks, and bespoke orders in 3–4 weeks.

Is free shipping available for all countries?

Free shipping applies to most destinations except Russia, Brazil, Israel, Iran, Iraq, India, and countries under OFAC sanctions.

What should I do if my order hasn’t arrived yet?

Track your order using the Track-Order page with your order ID and last name. If the expected delivery date has passed, please contact our support team.

What if I receive a defective or faulty item?

Contact Customer Care with:

Order number
Item name/number
Fault description (with photos)

We’ll reply within 24 hours and ship a replacement promptly.

Why was my payment declined?

Common reasons include

Incorrect billing details
Credit card limit reached
Expired or incorrect card info
Insufficient PayPal balance

Double-check your payment details or try an alternative method.

Can I request a custom-made jacket of any kind?

Yes! Upload your reference image and description via our Custom Order Form. We’ll work with you to bring your vision to life.

Are custom quotes and design discussions free?

Yes, requesting a quote or discussing a custom design is 100% free. Charges apply only after you confirm your order.

Can I choose any leather type for my custom jacket?

Yes! At Genuine Leather Finds, we offer:

Lambskin
Sheepskin
Goatskin
Buffalo hide
Cowhide

Our leather is ethically sourced from the world’s finest tanneries.

Do you offer materials besides leather for custom orders?

Yes, we also work with cotton, wool, polyester, and other materials based on your needs.

How does the custom order process work?

We’ve made it seamless. Visit our Custom Order Process page for step-by-step details.

Can I return a custom-made jacket for replacement?

We share real photos of your custom jacket before shipping to avoid issues. If the fit isn’t right:

We offer a free first alteration
You’ll just cover the return shipping

How long will my custom order take to arrive?

Custom orders typically ship within 3–4 weeks. Due to the unique nature of each custom order, delivery times may vary. For urgent orders, contact customer support in advance to confirm timelines.